We look to make shipping as easy as possible. We process orders as quickly as we can (though special circumstances sometimes arise).
Orders usually are processed within 1-3 business days, and shipping times are 1-5 business days, in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations can take up to 3 weeks.
FREE STANDARD SHIPPING is available on all orders. Standard shipping usually takes 5-8 business days (1-3 processing days included).
- We ship to all 48 continental states via United Parcel Service (UPS). We will be adding Hawaii and Alaska very soon. Items are sent from our warehouse located in Cleveland, Ohio on a daily basis (Monday-Friday).
- National Shave Club reserves the right to switch the shipping method to a more economical option for overweight packages.
DOT restrictions on air shipping
The U.S. Department of Transportation (DOT) prohibits air shipment of items that may contribute to a fire or other mishap during shipping.
Restricted items include:
Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream and inhalers. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover and bunion treatments. National Shave Club is committed to getting your order to you as quickly as possible, but also safely and responsibly, in compliance with DOT rules. That’s why we require ground only delivery for orders that contain DOT restricted products.
In the event that a package is returned to us marked as undelivered, we reserve the right to charge the customer an additional fee upon confirmation of the corrected mailing address and our resending the package. Note: Fee to be the actual cost of shipping.
Returns and Refunds
Our goal is to make sure customers are completely satisfied with their purchases. We will gladly accept returns providing that goods are returned in their original packaging, in salable condition within 30 days from the date of the invoice. We cannot accept returns where the item has been opened or used, unless it is damaged or defective. We also reserve the right to refuse refunds on personal use products for any reason.
- We provide free return shipping if we have provided you with an incorrect, damaged or defective item. Otherwise a return shipping fee will apply (in addition a refund of only the product price not including the initial shipping charge will be credited)
- There is a 15% restocking fees for voluntarily returned items that are opened, used, or no longer in salable condition
- We do not refund shipping charges if you refuse to accept packages sent. National Shave Club to arrange for the return of products ordered
- Any package that is refused or deliverable due to insufficient address is also subject a refund less shipping.
Your refund or credit will be issued within 30 days of your return being received—we will also confirm the refund by email. For any product that is damaged or defective, please have the following information handy:
- Your Order Number
- The Damaged or Defective Item
- Your preference for Refund or Replacement
Contact Customer Care to expedite the return in the most appropriate manner. You can reach us in three ways:
- Call to speak with one of our Customer Care representatives. We are open from 8:00AM-8:00PM EST, Monday to Friday. You can reach us toll-free at 800-228-3423